BM
Brenda M

1 reviews | Active since Oct 2014

28 Nov 2024, 10:27

Don't use FedEx express for your Shein packages

Everything went well with my shipment from China until Tuesday. The driver called from a wrong location asking about my address which was clearly stated as he confirmed on my package. He said he's on his way and 10 minutes away. Two hours later, I called to find out where he was and he said his car broke down. I offered to meet him where he was (as he was in the neighborhood) so I could collect my parcel and he refused. Hours later I called him and he said it's late, he can only deliver the next day (this was around 5pm). On Wednesday, yesterday I called him and he said he's off. Today is Thursday and still no communication or delivery of my parcel.

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Replies (3)
Fedex Express
Fedex Express's reply28 Nov 2024, 11:06
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.

Best regards,Resolution Desk
BM
Brenda M's update28 Nov 2024, 11:51
Reviewer Update
Please let driver bring speed point for payment like previously
Fedex Express
Fedex Express's reply28 Nov 2024, 12:07
Official
Thank you for your feedback, it has been duly noted. We will continue to monitor the situation and provide further updates if needed.If you require any assistance, please don't hesitate to reach out. We’d be happy to be your first point of contact in any future efforts to enhance your customer experience.
Thank you for choosing FedEx.Best regards