EG
Evert G

1 reviews | Active since Aug 2020

24 Aug 2020, 15:01

Don't use FedEx.

FedEx = Useless

Two boxes has been sitting in Johannesburg for more than 3 weeks.

Consistent emailing and phoning them for the above mentioned period has now come to a point where ONE out of TWO parcels have been released.

On the shipment information which is visible, mention TWO SHIPMENT PARCEL. They have not submit the same documents for the second parcel, guess who have to instruct them to do it... YOU, THE CUSTOMER, MUST INSTRUCT WHAT THEY SHOULD DO NEXT SINCE THEY CANNOT DO THEIR OWN JOB.

Don't use FedEx, they expect you to do their job for them, but still expect you to pay them.

They email you without attachments, never email you the invoice, email your submitted documents back and claim it is their documents.

USELESS COMPANY, deserve NO stars...

0
Replies (2)
Fedex Express
Fedex Express's reply24 Aug 2020, 15:07
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
EG
Evert G's update24 Aug 2020, 15:11
Reviewer Update
Useless response... Same response and no action. Look at your reviews and make changes.