Don't use FedEx

Expecting a package from China, paid heavily to have it sent with big courier company and then it turns out that FedEx is even worse than the South African Post office. The package arrived in SA on the 6th of August and all the needed details where given to clear the package (according to FedEx). After being alerted by my Chinese supplier that documentation was needed I've spend the last 4 days talking to a number of FedEx employees who gave me a number of different stories but no solution. Things have been escalated at least three times to managers (I'll keep names out) who have all chosen not to respond to any emails or calls.

This is possibly the worst service of all the couriers I've ever worked with. especially since I've paid over R2000 to ship 2 small items per express. If you are ever considering a courier company think long and hard before choosing FedEx if you ever want to see your goods.