DON'T USE FEDEX!!

I ordered an item and it arrived in Cape Town on 31st May. I received a phone call from FedEx to submit documentation and did so immediately. A month goes by and FedEx became unreachable, tried to call, email, even tried to use their "chat" service but I was unable to get through. When I tried to track my package the same message came up "clearance delay" eventually I get an email from FedEx to say I need to pay a penalty on my good of R1500, more than the dahm value of the item, so I make the payment and send the proof IMMEDIATELY (6th July). Well, I'm still waiting for my item, they still unreachable and the same message comes up when I track my package. This is completely ridiculous, I understand that Covid-19 delayed a lot of things but there are other courier companies doing the same thing and doing it 100% better. I don't recommend FedEx at all and will definitely never use them again.