DONT TRUST FEDEX EXPRESS

I am really disappointed in FedEx as a Courier Company. My younger brother in the US sent me a cellphone ( IPhone) and an AirPods Pro via FedEx express on October 20th 2025. He paid 170$ in total for it. The package supposed to be delivered by Friday 24 October 2025 here in Gauteng ( South Africa). The package already arrived on Thursday 23 but it shows it is hold by customs for checking as you usual it is realised since it’s only one phone to be used. By Friday I call there’s no realise of the package. FedEx is not calling to tell me what’s the hold up for. Then I called them Saturday 25th they say they need a copy of my id or passport. I am like what’s going on here. By Monday still nothing I decide to go to the airport myself since there’s feedback after I gave the my company import and vat licence number though I did not import anything. At the airport I go to customs and the officer tells me there’s no such thing of holding a package since the phone is for use. I am shocked and she continues to say maybe someone at FedEx is trying to **** you. I couldn’t believe it. And she said go to their office and inquire in person cause we had cases like this before. By FedEx cargo gate I wasn’t allowed for security reasons. Then I called by 3pm they told me I should send a commercial invoice??? I am like what??? I call my brother he sent me the invoice and I emailed to a certain Helen nkomo at FedEx who I can’t speak to about my package and who never rep**** to my emails. 5days today from the original delivery date there’s still no feedbacks on my package. What a ****ty Company. What a joke. And the wonder why dhl is better than them??? I am sure there’s a reason why they no longer at Postnet. They can’t be trusted with people packages.