Don't worry about customers or their own employees

<p>We bought an item from Loot. Fedex was the courier company used to deliver the item. We used our work address (the only Nuclear Energy Corporation in South Africa - Hartbee****rt) as the delivery address. They send the Parcel from Pretoria on 2016/11/30 to Johannesburg and then from there to Rustenburg (passing the delivery address) where it was missorted. We didnt recieve any calls or emails to confirm our address or to inform us that they made a mistake. When we saw the missort on the tracking system, we called them and confirmed the address. We also gave them an alternative address. They then shifted the blame on us, saying we changed the address, which we didn't - I have proof of the order and emails. The item was then send back to Johannesburg (again passing the delivery address). On 2016/12/06 at 07:25 it was send via a driver for delivery in Hartbee****rt. At 12:00 I phoned Fedex asking them to please call the driver and confirm delivery time. The driver could not be reached as his phone was off. The consultant promised to contact me as soon as he got hold of the driver. By 14:30 I phoned Fedex again asking them to please contact the driver as I haven't heard anything from the previous consultant. The line was cut off twice while I was on the phone with Fedex. I called yet again and the consultant was not able to get hold of the driver. I aked if she can please check the vehicle's tracking device as by that time I was worried about the driver as well, who might have been a victim of high jacking or an accident. I was placed on hold for 30 min only for the consultant to tell me the employee that can assist in tracking the vehicle is not available. <br />It is clear that Fedex doesn't worry about their customers or even theyr own employees.</p>