CP
Carin P

1 reviews | Active since Dec 2012

13 Dec 2016, 09:56

Don't really make an effort to get hold of you for delivery

<p>I ordered a bunch off stuff from takealot. Got an sms late yesterday afternoon that the delivery in scheduled within the next 2 days which can be anytime between today and tomorrow. Like we all have to work for our money I an't be at home 24/7. I at least hoped for them to contact me when the are going to deliver or in front of my house so that I can make arrangements to get the stuff which didn't happened. Just got a sms that the delviery wasn't successful and will be done tomorrow. Still I need to work tomorrow so we are going to go through the same thing. And anyway I can't be home 24/7 so please do more effort in trying to get hold of people because then I could have given them a different address to deliver to. Not very professional in my eyes. Cheers</p>

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Replies (1)
Fedex Express
Fedex Express's reply13 Dec 2016, 10:44
Official

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge