Does Fedex really care about their customers?

This company deserves a Nil rating. The customer service is non existent. Due to the fault of a Fedex employee who entered the wrong Importers Code mine and 10 other airfreight deliveries were stopped at Customs. I have been trying to get it released since the 18/9/2023. Bear in mind when you airfreight goods, it is because it is urgent. I am now told that Fedex Finance need to pay a penalty and the Supervisor can’t say when. So your goods are held hostage until Fedex Finance pay the penalty due to their *********** staff not checking their work. In future. I will rather fly my urgent goods direct and get a forwarder to clear it. At least you can talk to someone who will give you competent updates and you are in control. At Fedex you cannot get hold of anyone higher than a Supervisor who has limited knowledge and can’t sort the problem out. You ask can you contact a higher person in management or someone in Finance to escalate the payment. The Supervisor says he is. it allowed to do basically the sorting out of your problem stops at Supervisor level. You, the customer are not allowed to contact anyone higher in a manager’s position to try and sort out the problem. You get the feeling that no one really cares. You phone and phone all the time but no one even comes back to you. You have to follow up all the time. Is Fedex such a big organization that they don’t need to care about customer service? Perhaps businesses and people need to be aware of this when they use Fedex that if there is a problem (not due to your error), it is not going to be sorted quickly. You are going to battle to get any competent answers out of the Fedex organization.