Do you require CUSTOMER SERVICE 101 training?

<p>I would like to share my Bad Experience with Fedex Express.</p> <p> </p> <p>I ordered with Takealot, and requested the parcel be delivered after a certain time. During that time I was at the premises, waiting like a d**s. During this time I was told to contact fedex direct with my waybill number after phoning Takealot 4 times. Only to be told the driver was at my premises, and there was no-one there. A time when I was at the premises in my kitchen, with my mobile phone at my side.</p> <p> </p> <p>I was then told there were no more drivers left, and the parcel will be delivered before 9 the next morning! I responded that no-one will be home then. So the lady 'Kumi' I spoke with arranged for it to be delivered by 6am, as I was leaving early. The next morning I waited until 6h15 and ended up being late for my appointment, but still no sign of Fedex.</p> <p>When I phoned Kumi answered and knew it was me. Apparently the guy she arranged with, Never did it. </p> <p> </p> <p>Customer Service 101 - When you say you will do something to a client, DO IT. It's not your name dragged through the mud, it is the company!</p> <p> </p> <p> </p> <p> </p> <p> </p>