Do they even care about customers

To be honest this is the first time in years I have had an issue with Fedex. I do a lot of purchases from the US and therefore I make use of MYUS.com for the final forwarding to South Africa. On 21 Jun 2019 I created a shipment comprising of 8 separate purchases that were consolidated into 1 shipment simply put they repacked all my items into one big box while retaining all the documentation inside. The parcel arrived in the country on Sunday the 23rd but was only updated on Monday the 24th with a status of package available for clearance, normally I would receive a call before it arrives so they can pre-clear it. For some reason and this is where the issue begins the package was sent for examination by port of health and since the 24th I have not received any reason or feedback the parcel has now been delayed by 88 hours. I contacted them by phone they say they will include my email in correspondence with customs, well this has not happened. Every time its the same story and no one seems to care I even offered to send the shipping documents from MYUS to them but no one rep****.

I know the parcel contains 8 Arnicare gels for my mother and mother in law. But there are also automotive parts including two plates for a vintage car, Hylomar sealant, exhaust heat wrap that does not contain fiberglass, oil catch tanks and some usb cables.

It would seem I stand to loose my parcel as no one cares to give me proper feedback. I will hold them responsible if anything goes missing and this is the last time I will use them for my imports as its been a week and every time I get the same generic response just to wait.