Do people actually work there?

Just to follow up. Received my parcel but with my own help. Still struggled to reach people.. I eventually received an invoice to pay made payment and send proof but till today no acknowledgement of payment. If I didnt decide to take invoice with proof of payment to branch to collect my parcel would surely still be there. The communication is useless. Even the online help didn't reply to my last query. I made a call and with the grace of God someone was available that could send an invoice. Totally useless company. Never again. Just avoid as the plague, just look at all reviews and decide who is the problem.. The customer or the company with *********** and unhappy staff. No other reason for the horrible service as it is inexcusable for paying people to receive this **** service. Close your doors or get help