Do not use TNT/Fedex Express in South Africa!

I am writing to express the utterly terrible service I have received from TNT/Fedex Express.

1. I ordered an item from Beijing on 7th April 2022. 2. I specifically ordered the 3-5 day delivery service at higher cost than the economy option as I needed the item urgently the part for my printer which is down. 3. The order arrived at my local depot in Maitland on 18/04/2022, 09:54. 4. I received a call from Fedex to verify my ID address and mobile number. 5. Tracking status changed to Customs released goods on 21/04/2022, 09:00. 6. For the past 15 days the tracking has stated that the package has been returned to the depot undelivered. "Payment not ready on delivery. We'll follow this up with the receiver or contact the sender if necessary. " 7. I have tried to contact via the listed phone number which states the number does not exist. 8. I have sent an email from the contact form to which I have had no response. 9. There is no clear customer support or contact options available. 10. There has been no further communication from TNT/Fedex Express. 11. This shipment with TNT/Fedex Express has cost me time and money as my printer is still down awaiting the part!

Please can someone assist in resolving this.