1 reviews | Active since Dec 2016

26 Jul 2020, 13:39

Do NOT use FedEx, this is why...

Paid over $325 (ZAR 5,500) to my supplier to send a package via FedEx under the impression they would send my package to me fast... BIG mistake...

It is currently OVER 3 WEEKS now and I have still not received my package. I was promised : "Our COD agents will email you an invoice for clearance charges once your shipment has cleared customs." by Sharon, a FedEx representative, but according to tracking, it cleared customs a week ago and I have still not received a response.

I called FedEx and emailed FedEx about the issue, but was simply given the reply: "Please note that this shipment has been held for taxes. We have forwarded your email address for the purpose of the invoice."

I still waiting on that invoice to this current day while tracking says "At local FedEx facility" for the past few days now. I am so disappointed in this service.

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Replies (1)
Fedex Express
Fedex Express's reply26 Jul 2020, 14:04
Official
Thank you for your review please allow us the time to investigate. Some one from our management team will contact you shortly 

Best regards,