Do not use Fedex

Good day,

For years Fedex has been trying to pouch us from DHL so they could handle the importation and exportation of goods at our company. I was recently reminded again why I've always steered our company away from using Fedex.

A supplier of ours in Spain accidentally sent one of our shipments to a PO Box address in Cape Town, and made use of Fedex to send the shipment. Fedex never once contacted us to get a correct delivery address, as it's not possible to sent a shipment to a PO Box in South Africa. Their delivery driver allowed for a random person to sign for it and now the shipment is missing.

I've emailed one of the sales people, John, at Fedex who used to phone me monthly to offer their services, and asked him to assist with the matter. He sent a message to the OPS team to investigate the matter, but neither were ever heard from again. It's been a week and a half, and I've followed up 3 to 4 times on the matter with no response. When you try and phone them, you also spin endlessly in circles with this department referring you to another department and then that department doing the same.

If you value ANY shipment or parcel that you wish to send, DO NOT use Fedex. I've never had a painless shipment with them. A person always ends up fighting. Rather use DHL Express or one of the other mainstream companies. I'm sure Fedex is great in America and the rest of the world, but they are not even a shadow of this in South Africa.