Dissappointing

I am utterly dismayed by the abysmal service I recently received from Fedex, as in 30 minutes ago kind of recent. Where i received a package from Harare to Johannesburg. It has been nothing short of a nightmare. My sister, who sent the package paid a hefty $70 for what was promised to be a swift and efficient delivery, but what we got in return was a week of frustration, incompetence, and ******ion!

To begin with, we entrusted Fedex with a package pertaining vital medication and i also had a few personal clothing in there leading to the total of my package weight being less than 1 kg. Having paid close to R1400(70USD) for the delivery, i expected it to reach me within three days, as advertised.. What added insult to injury was the demand for an additional R550 upon delivery. The audacity of this demand was nothing short of ******ion. The lack of transparency from the company regarding additional charges was infuriating. Not once during the payment process was my sister informed that i would would need to fill in an invoice and estimate the value of the items within the package.

The most ridiculous aspect of this ordeal is that every single item in the package was for personal use, and none of it had been recently purchased. I was essentially required to estimate the value of personal belongings, which is not only impractical but also an invasion of privacy.

The sheer incompetence, lack of communication, and the hidden fees imposed by Fedex is unacceptable. If this company were to close down, I would undoubtedly welcome it. Their actions have not only inconvenienced me but have also left me feeling like I was taken advantage of. The amount of money spent for this one instance would have equated paying for a doctors consultation, getting a prescription and buying the medication in joburg altogether, plus change! The day my sister sent the package the shop was actually closed down because they supposedly hadn't paid their rental, and its now clear why.. because if this is the service you are giving, no one will want to be a stakeholder, in fact I'd advise anyone working there to start searching for better opportunities because who wants to be a custodian of a brand that disservices their customers and exploits people's hard-earned money? This is not the kind of service anyone should endure, and I would strongly advise others to steer clear of this disreputable company. Fedex, learn to communicate efficiently, you're not toddlers!