Dismal service and clueless staff who don't respond

Despite having signed mandates from us to both our forwarder and Fedex to handover all shipments for us, not only do they sometimes handover but sometimes not but on a recent shipment they flatly refused the handover and told me that Fedex does not do handovers. To add further insult they completely messed up the import which resulted in us having to pay a fine to SARS. They have a handover mandate yet don't do handovers ?

I reached out to them last week to give them a chance to explain this conflict but to date zero response from them other than emails sending my query from one department to the other. They are a very poor reflection of the company they used to be an are doing damage to the Fedex brand.

If you have a choice, choose someone else to courier your goods.