SH
Susan H

1 reviews | Active since May 2010

18 Jan 2016, 08:15

Dishonest *********

Last week (14/01/2016) I received a parcel from Spain which was a gift from friends. The parcel contained a paper mache doll, 2 necklaces and a CD. Total value EUR200. On the waybill it states no commercial value. The following day (15/01/2013) I received a phone call from TNT saying that I owe them R1385.00 VAT???? You have got to be joking!!! Needless to say I made it very clear that I have no intention in paying this. If there was a charge they should have informed me before delivery. I have now received an emailed invoice for this amount . The invoice shows that R380 is subject to VAT yet they get a figure of R1385.00. The bottom line is that this was a gift. I did not import anything. I personally think that there is something very dishonest and sinister going on here. I contacted my Spanish friends so that they can tell their courier company not to use TNT. I don't like to be **********.

0
Replies (1)
Fedex Express
Fedex Express's reply18 Jan 2016, 12:53
Official
Hello SusyQ,

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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Best regards,