SvZ
Stacey-Lee van Zyl
1 reviews | Active since Apr 2012
04 Feb 2016, 18:35
DISHONEST ABOUT DELIVERY
I paid for overnight express of my parcel, and when I checked my online tracking (after phoning your call centre) your driver claimed I was not home. <br> <br> This is 100% untrue as I was waiting for you the entire day, even though you were supposed to deliver before 10:30. I did not receive a call and I did not get a note in my post box as you claim is policy. I phoned your call center to follow up and the driver did not even answer his phone. <br> <br> Now my parcel is late...and what are you going to do about your terrible service? Every time I deal with your company I have a bad experience.
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Fedex Express's replyOfficial
05 Feb 2016, 08:53Hello zuko01,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply05 Feb 2016, 08:53
Official
Hello zuko01,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,