RI
Radiyya I
1 reviews | Active since Nov 2019
03 Sept 2021, 15:59
DISGUSTING SERVICE & RUDE WORKERS!
The WORST & most pathetic service I have ever come across in my entire life! This company is even worse than the grumpy post office workers! My parcel has arrived in South Africa over 3 weeks ago and I’m still waiting for it to be despatched! After countless calls and follow ups, I still haven’t been given a reason as to why they haven’t released my parcel. Not only are they rude and unhelpful but clearly they live by the motto “***********” to Conduct business. Disgusted at a business like this! Rather save yourself the shame and close down, before you do, DISPATCH EVERYONES PARCELS!!!!!!
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Replies (2)RI
Radiyya I's updateReviewer Update
06 Sept 2021, 10:44I would appreciate an update as to when it will be released from customs as there has been no feedback provided and I was advised it would take up to 72 hours. SARS’ clearance policy does not take 2 weeks to release goods so there is no explanation for the delay in the release. From what I was told in my 900th phone call to your unhelpful call center was TNT was experiencing a backlog. If TNT is struggling on their side, taking ownership of the mistake and respectfully advising on when this is resolved might be a better resolution than giving a nonsensical generic response which doesn’t actually assist your client with when their goods will be received. Are you able to provide me with feedback as to when my goods will clear customs or do you not have a response?
RI
Radiyya I's update06 Sept 2021, 10:44
Reviewer Update
I would appreciate an update as to when it will be released from customs as there has been no feedback provided and I was advised it would take up to 72 hours. SARS’ clearance policy does not take 2 weeks to release goods so there is no explanation for the delay in the release. From what I was told in my 900th phone call to your unhelpful call center was TNT was experiencing a backlog. If TNT is struggling on their side, taking ownership of the mistake and respectfully advising on when this is resolved might be a better resolution than giving a nonsensical generic response which doesn’t actually assist your client with when their goods will be received. Are you able to provide me with feedback as to when my goods will clear customs or do you not have a response?
RI
Radiyya I's updateReviewer Update
07 Sept 2021, 10:54So is this your solution to a problem?
Sending a system generated response is you resolving an issue?
I pity the people that work for This company. All *********** AND PATHETIC :) :) :)
Sending a system generated response is you resolving an issue?
I pity the people that work for This company. All *********** AND PATHETIC :) :) :)
RI
Radiyya I's update07 Sept 2021, 10:54
Reviewer Update
So is this your solution to a problem?
Sending a system generated response is you resolving an issue?
I pity the people that work for This company. All *********** AND PATHETIC :) :) :)
Sending a system generated response is you resolving an issue?
I pity the people that work for This company. All *********** AND PATHETIC :) :) :)