Disgusting service

Yet again TNT cannot deliver on time. Parcel sent from china on 15/01/16 scheduled to arrive 18/01/16. only after i emailed them to send me the invoice did they send it, then say it is delayed cause i did not pay i paid on the 19/01 and was notified that i short paid so i paid difference on the 20/01. it is now 22/01 and my parcel is still lying in the warehouse not even dispatched yet. today i get told that payment is not done, then oh sorry it is done i will ask the warehouse to deliver and that is apparently doing me a favor. well actually its your dam job, there is also never a manager available which goes to show why there is such incompetence, i dont think there is actually managers that work there!!! i paid 20k for this delivery and it is now late costing me penalties. this is the third delivery in a row that this has happened. last delivery was over a week late cause TNT used the wrong email address then threaten to charge me storage, they should pay me a late delivery fee. that parcel cost me just over 15k. TNT should change there name to \SA post office"cause they just as slow and unreliable as them."""