1 reviews | Active since Jul 2017
Disgusting Service
<p>I ordered stock to be collected by TNT World Wide Express from Italy 26 June 2017.</p> <p>1 Week later I enquired about my Stock and What they told me was that Their system had creashed and that there is no trace of my parcel. Since then, I have spoked to many but many people at TNT Germiston branch and all have a different story to tell me. They all say that they will call me back and it has been 3 weeks and still no one can give me an answer. When I phone to speak to Nadia, Christa, and the guys who answer who are supoosed to answer you and help you, the phone just gets put down. NOW, that to me is not acceptable at all. I will Not be doing anymore business with them as the Customer Service is disgusting and extremely poor.</p> <p>Why could they not just inform me from the start that there is a system crash, then I could arrange for a different courier company to collect the stock from wherever it is.</p> <p>PPPPPLLLLLEASE DO NOT USE TNT WORLD WIDE EXPRESS FOR ANY SERVICE WHAT SOEVER.</p>
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Zak
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Zak