AF
Anna F
1 reviews | Active since Jul 2016
05 Aug 2020, 12:45
Disgusting Lack of Business/Customer Service.
My shipment ***, from UK, arrived in South Africa on 24 July, 2020. No website tracking information has been updated since 26 July 2020, just 'Awaiting Clearance'. I finally hung up after waiting 45 minutes, on ***, being constantly electronically informed that my call was "1st in line, awaiting the next available representative." to answer. On 31 July 2020, I queried my parcel's delay, by email, only to receive a 'Standard' useless response & no further contact has been received from Fedex.
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Fedex Express's replyOfficial
05 Aug 2020, 14:24Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie
Fedex Express's reply05 Aug 2020, 14:24
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie