Disgusting, *********** non-existing service delivery. Rude and *********** staff.

<p>I bought an item over e-bay and the estimate delivery date was 2-7 June 2016. Shipment number ********** 13. I usually make use of DHL but the previous owner decidec to make use of TNT. On Monday morning June 6 I was first called in the morning and the afternoon e-mailed by a Nosikhumbuzo Njokweni from TNT needing some additional paperwork. ( She wanted a commercial invoice and bank statement reflecting the purchase. I also had to highligh the transaction for them. According to her customs needed this information for one or other reason. Can you first of all believe that they require personal information like bank statements. Its just crazy to think that someone will actually give it to them.) This lady could hardly speak English and from her e-mail signature I noted se was a Intern. Immediately I new there was trouble comming. She said that the documents will only be submitted to customs the following day Wednesday? Then it just went blank.</p> <p>On Monday 13 June we followed up. Linda ********** could not tell us anything and did not want to privide us with her supervisors contact details nor of his head. Tuesday 14 still no feedback.</p> <p> </p> <p>So what now. I paid for an overseas courier service which I am definately not recieving. Will I be refunded for non delivery.</p> <p>After reading some of the reports I am horified to see that this company is one of the worst courier services ever. It is unbelievable that this compay is allowed to operate while treating customers and their packages in such a disgraceful manner and also taking their money without delivering. Their service is patchatic, their personell rude and unhelpfull. This whole senario reeks of *******ion, bribery and incompetence.</p> <p> </p> <p>I will for sure be in contact wilth the SAP to see if they are able to help.</p> <p> </p> <p> </p> <p> </p>