mS
marcia S
1 reviews | Active since Apr 2014
01 Feb 2021, 05:00
Disgusting customer service
I sent an email on the 26th of November 2020 to the consultant who is dealing with my case till this day i haven't had a response from Swikelani in 2121, disgusting customer service, i have merchandise that i held by customs and just needed to know the amounts 50%of 500 usd plus R500 total will be how much and i can find that amount and release my merchandise till this day i haven't had the response and to even explain the terms that customs use since i don't understand the jargon she wont even explain that, im so really disappointed and when i called her number i got no answer.
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Fedex Express's replyOfficial
01 Feb 2021, 10:57Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply01 Feb 2021, 10:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie