Disgusted, Unprofessional Customer Service - Refund long overdue to customer!!!

1. Large, global freight company, approached for a quote, takes 2 weeks for someone to actually respond to me on initial request (10th - 17th July 2020) just for someone to respond to my request for shipment, after 10 days quote is actioned and immediate payment to action an international personal shipment request, payment actioned 28 July 2020. 2. Consultant request payment first, TNT takes customers money without confirming with TNT Italy if they can actually action the request to pick up personal belonging, suitcase, hand luggage and small items. 3. The very "competent" TNT staff captured luggage and "lap top" as the details. TNT Italy arrives at the address sees a lap top bag (which is what i declared due to TNT requirements to bag dimensions), rejects the collection and never explains to TNT South Africa what the problem is to pick up the goods. By now TNT S.A has already been paid. Takes 2 weeks back and forth with only a "rejection reason" from TNT Italy and no support of a phone call or to discuss that I the customer have made it clear that there is no laptop in the laptop bag, that TNT can open and check that there are only documents in the bag and there is no shipment of a lap top included in personal belongings already declared. 4. Taken TNT over a week to refund my money, its already 3 weeks TNT is holding money for services they messed up and cannot execute but now refuse to refund, pick up call or respond to emails. 5. Today alone i called 18 times to speak to the Finance team, the phone lines do not work, then when they do you cannot hear the person on the other side and no one wants to accountable for a refund status. 6. as a customer you can send multiple emails and no one bothers to respond. Yet when they demand immediate payment to execute services that they cant actually fulfill.

Mere theft, disgusting customer service and I am need my money close to 8K to pay another company to execute this job that TNT refused to execute and now refuses to communicate when my refund will be done. I as a decent customer pay you almost 8K immediately but you cannot refund my money with the same business etiqutte.

Disgusted how you cannot speak to senior management, receptionists, the gate keepers protect the higher management levels.

Most disgusted, revolting customer service. Even when I told them I will escalate to senior management they are all comfortably blocked on LinkedIn and their company receptionists to have any form of contact with fat cats seated at the top.

Engaged with ***********, unprofessional company for a month. And sheer theft of holding a refund immediately. When a company wants payment immediately to even help you, the vice versa is not reciprocated nor even communicated.