Disgusted... to say the least

It seems complaining won't help, but I'm going to take a chance; My consignment arrived on the 26th of July and I got my first notification from TNT on the 29th. On the 31st received an email from TNT stating that my consignment has been detained at customs and that they need more documentation for the clearance process. I then sent the documentation on the same day and on the 2nd of August I got an email stating that the goods have been cleared and they will send me an invoice to pay for VAT and Duties and as soon as it is paid, the consignment can be delivered. The invoice followed shortly and I made the payment which was received the following business day, the 5th of August. I received an email stating that the money was received and a number was given that I can call to get updates on the delivery. The 6 and 7th I tried to find out about delivery and at first the people were not able to tell me but then all of a sudden, the one guy i spoke to, told me that my consignment was in customs. Then about an hour later I finally received an email, exactly like the one I received, exactly a week ago, stating that my consignment is held up in customs and they again asked for the same documentation which I have sent them a week ago.

It seems either TNT **** to get me to pay my invoice in advance OR someone is simply just not doing their work. To add to this, before my consignment was sent here, it was already delayed because it was in stuck in customs in the country of origin also. A process that should have taken a week or two at the most, has now taken 3 weeks already and today I still don't know what is going on.

If I call TNT, I am constantly redirected to someone else who redirects me to someone else who is then unavailable and basically your call is either hung up or it's just on hold all the time. The result is, that it is impossible to speak to someone and to get information about what is going on. Emails are also not answered.

This is the second time i've used TNT for a consignment and the second time that i've had this type of issue with them. I will definitely NEVER use them again.