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Theresa T

1 reviews | Active since Mar 2020

22 Oct 2020, 08:41

DISGUSTED TO SAY THE LEAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is my 3rd review today, as I just don't get any response from the people at Fedex regarding my refund. I send a review on the 1st Oct, and the 7th Oct and no one gets back to me. I have send endless mails asking them what is happening with my refund as I have been begging them for my refund for 6 weeks now!! I have send mails to Zirinia Brown, Daleen Smith, Melani Goolam and I have been phoning the numbers I could find, but no one will let me have the number for their department. Why not??? Are they holy or what, as no one is allowed to talk to them!!!But they can mess the customers around as they please!! This is not on!!!Tuesday I send all the mails to mark pillay in customer service as he is not allowed to give me their contact nr, so he said he will see what he can do. But once again no reply from anyone. I honestly don't know what to do anymore!!!! I have asked Zirina on mail to please phone me or answer my mails so I know what is happening, but they just don't give a **** and no reply whatsoever!! Why must I beg for my money when they make a mistake in sending me the wrong invoice!! This was send my Ts***lani Ndou. So now I ask once again, can someone please come back to me and sort this out!!!!!!!!!! This is influencing my cashflow and what about the interest I have lost on this money!!! Seriously the management at Fedex should catch a wakeup and investigate the staff that is working there as they are just doing as they please and don't give a **** about the clients, as I am not the only one complaining about their service. But once again will someone pick up the phone and have the ***** to phone me???? I wonder!!!!

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Replies (1)
Fedex Express
Fedex Express's reply22 Oct 2020, 10:00
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie