Disgusted Don't EVER deal with Paul Stuurman

If I could give this a -10 I would.This has been the worse service ever form FedEx.I have been waiting for almost a month now for my package. I get that it was checked by customs and that took 2 weeks , however I have been in contact with a guy Paul Ceril Stuurman from FedEx that has been nothing but ******* in dealing with him I was able to contact him on his signature contact number. And had to follow up with him all the time until this past Monday 8 June 2020 I called in the morning to follow up on this and he informed me that this has now been released from customs and that he will make sure this is delivered the 9 June 2020. I then waited for EOB the 9 June 2020 and sent him another email as he was not contactable via telephone , to which he rep**** he would follow up for me on this now and get back to me.....THAT WAS THE LAST I HEARD from him. I have sent him countless emails asking him what is going on if they have lost the package and he has not responded to any of my emails and is not contactable.I then called the helpdesk number 3 days later as I have not gotten my package yet so called the number *** and spoke to a woman by the name of Brenda. I explained the whole situation to her and indicated my disappointment and frustration and how un happy with Paul I am. She then asked me for my tracking number which is *** and upon checking up she said that it was supposed to be delivered yesterday at which it was not. Brenda then took my contact details and said she would get back to me.....again I am still waiting. I then called back and spoke to another lady asking to speak to Brenda which I was told that it is not possible. I then explained to this lady about the whole ordeal and my frustration once again.She informed me she will email Brenda as she can see that today 12 June 2020 there is still no scheduled delivery.THIS IS PATHETIC I WILL NEVER EVER USE FEDEX AGAIN AND I WILL INFORM THE PEOPLE IN THE US WHO SENT ME THIS PACKAGE I.E. RMOTION TO NEVER USE SOUTH AFRICAS FED EX AGAIN AS THEY ARE PATHETIC AND DONT CARE. MY GUT FEELING IS THAT THEY LOST THE PACKAGE AND DON'T WANT TO INFORM ME.They claim to be the best courier service in the world however I would expect this from the South African post office not from Fed Ex, to me they have a lot to learn on customer service and Paul Stuurman should not be dealing with clients as his attitude is a "don't care one" I would really like someone from a higher up senior or even CEO position to get back to me on this please. I have in an email where I was informed by Paul that they package would be delivered on that Tuesday ie 9 June 2020, however I am still waiting for any feedback and have not received a dam thing yet. my tacking number is *** My contact number is *** I need feedback on this package like yesterday , that is the urgency now