Disgusted by Fedex Poor service

<p>I booked an overnight service with Fedex and they billed me accordingly but the delivery never happened, when I phoned them to find out what the problem was they sent me fro pillar to post, the agent that I spoke to had no clue of what was happening she kept on phoning the Cape Town branch to get answers and those answers were so useless to me I ended up requesting to speak to a supervisor. It took them 10 minutes just to get the supervisor on the phone with me. I booked two different parcels with them on two different service types one overnight and the other one road freight and to my suprise they were all booked as road freight and now they blame the person that they collected the parcels from for not marking the service type which I find very strange, if we as customers needs to mark the service type on their waybill then why tell them upfront what service it is? Fedex please sort this thing out asap. Here are the reference numbers CPT***7, CPT***2.</p>