Disgusted and absolutely annoyed

I am beyond livid with Fedex now -Infact i have never in my entire life received such horrific and uncaring service from any company- this is the second time in one month i receive the same service from Fedex ,two weeks back i had a parcel which i was waiting for ,i made numerous calls and sent a string of emails to get an invoice but clearly all were ignored -to cut a long story short i drove all the way to Fedex to pick up my parcel... Guess what i seem to be faced with the very same issuer once again -I am so angry right now,this is below average service that i am getting and it's extremely unacceptable-the last time i was **** to and told my parcel would be delivered only to be told the driver did not come me my route then i got another call that there was traffic-do guys have any idea what reputational risk means -this is absolutely beyond horrible service now