Disappointing service

I have not received a package that I was supposed to receive last year it has been 1 year and I have not received my package I was being assisted by Swikelani Baloyi and she has not answered any of my emails for the past 3 months and when I called to ask about the progress of my package I was assisted by Banele Malunga and when i began to ask about my package he hung up the phone and did not call me back. I am very disappointed at the service I have received from this company.