Disappointing response times

If I could give less than 1 star, I would. I've been requesting the VAT invoice for an import shipment since the 3rd of August. Multiple phone calls and emails and there is no response. I found out this morning that the invoice was eventually sent, but to the wrong person, when I specifically requested it be sent to me. The automated system for the call centre is not functional, and it's a nightmare trying to speak to someone who is willing to assist (if they actually answer the phone). I have never had a pleasant experience with Fedex SA. Take a page from DHL's book, they're fast and they communicate with each other, unlike your team.