Disappointed in Fedex

This was the worst service i have ever received from a courier company. I bought an art piece from the US worth R18 000. When it came here Fedex failed to inform me. After many calls they said the contact information was needed that is why they did not phone. After many emails of asking what the hold up is they said i must register as a importer. I drove 300km to do it and finally after lots of calls they sent a email saying i have to pay R12 000 custom fees in 14 days. I know they have no controle over custom fees. I could not get that amount together in that time frame so i immediately requested for the parcel to be sent back. I wanted to know what the costs were. That was early in December 2017. They did not answer some emails and sent me in circles. At first they told me to register for a fedex account for the parcel to be sent back and then after I app**** they said sorry no you don’t need to register. Today after so many hassles the artist (seller) phoned them again to please send this parcel back. They requested R4700 for the return of the parcel and they said she have one day to pay it. (or else it will be marked as abandoned). Abandoned??? After i asked so many times what i can do for it to be returned. (From December till now).

She did as they said. Still no reply. I’m so done with them.

(I got another parcel sent through USPS and SAPO worth R10 000 and custom fees was only R1500 on this parcel.)