1 reviews | Active since Jun 2015
Disappointed at dishonesty
I am beyond irritated. I received a notification a parcel would be delivered by 10:00pm today (that is a huge time window for a premium service). The shipping manifest claims delivery was attempted at 2:30pm and I was not able to receive it, and that I will have to pick it up myself. This is unacceptable as I do not have a car.
They claim to have attempted delivery, however: 1. I was home 2. I saw no FedEx truck pass at any point (my home office looks onto the street and the doorbell is just outside my door). 3. I did not receive a phonecall, text - nothing. Other courier companies send you a notification at least when they're nearby, and bother to communicate.
I will absolutely think twice before using FedEx in the future. To pin your zero effort on your customers is ridiculous. And why is it impossible to receive human support?
Add to that, I received an email where they wanted me to pay their clearance fee a second time because something in their system went wrong. Meanwhile, the money came off my account the first time just fine.
Terrible service with zero communication.
Thank you for confirming that your query has been resolved
As no further feedback was received and the shipment was delivered, we do now regard this query as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for confirming that your query has been resolved
As no further feedback was received and the shipment was delivered, we do now regard this query as resolved.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk