Diabolical Fedex Service and Systems.

We entrusted extremely important documents to be sent from South Africa to the UK via Fedex. The documents landed in a perpetual FedEx loop and were essentially stuck in transit In the UK for 4 weeks. Nobody could provide adequate answers as to what was going on. They were eventually returned to South Africa and we endeavored to have them returned to sender. They were however resent to the UK and we were reassured they would get delivered. 4 days later they are now back in Johannesburg! I am at an absolute loss as to what is going on. Surely if there was an issue the standard is to return to sender? The fact that nobody can answer any questions as to what and why shows a massive system flaw. As a result I would not going anywhere near FedEx for any deliveries of any kind. Stay clear!