Delivery Service needs drastic improvement

Waybill : *** The customer service i experience with FEDex is very very poor . The driver arrives in an unmarked vehicle and hoots without making an attempt to phone the person on the delivery. Since we didn't realise who was hooting and what was arriving we didn't open the gate. We then get word from the supplier that the driver was attempting to make a delivery - we then realized what the delivery was about .

Its rather shocking that you don't make attempts to let customers know when goods are on the way so that they can make a plan to be present. In terms of the drivers - These people need basic people skills - How do they expect to arrive at someone's home in an unmarked vehicle without announcing themselves.

VERY disappointing service