Delivery nightmare
My watch was shipped from Switzerland last week. Delivery was supposed to take place on Monday however i did not hear from the driver all day. I stayed home the entire day waiting for delivery. At 5pm I received a mail notification stating that "customer was unavailable" which is not the case. Tuesday (2 July) came and I had not received any update regarding delivery , I then called customer service and i was informed that "the sender has requested the parcel to be returned" . This is insane! Why would MY watch be sent back??? I was informed that the tracing department would rectify this. I called numerous times on Wednesday (3 July) and there's still no answers - I was rather told that I should contact the sender to rectify this myself !? IT is a watch company IN SWITZERLAND. they take about 2 weeks to respond to an email of you are lucky. I informed the lady in customer services about this and she mentioned she would work on it..... I still have not received feedback .
Please could I get some answers, my watch cannot be sent back to Switzerland.
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Replies (3)
Fedex Express's replyOfficial
04 Jul 2019, 10:11Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Best regards,
Fedex Express's reply04 Jul 2019, 10:11
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Best regards,
's updateReviewer Update
08 Jul 2019, 14:13Thanks to Anthea Simmers who assisted me with this matter and updated me regularly regarding the status of my delivery. She went above and beyond to ensure that my parcel was delivered the second of touched down in SA. Where other consultants refused to inform me as to why my parcel was sent back to the sender in Switzerland , Anthea was determined to get answers and assist :)
's update08 Jul 2019, 14:13
Reviewer Update
Thanks to Anthea Simmers who assisted me with this matter and updated me regularly regarding the status of my delivery. She went above and beyond to ensure that my parcel was delivered the second of touched down in SA. Where other consultants refused to inform me as to why my parcel was sent back to the sender in Switzerland , Anthea was determined to get answers and assist :)
Fedex Express's replyOfficial
30 Jun 2021, 13:13Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:13
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,