DELIVERY EXCEPTION: FEDEX SOUTH AFRICA

I am not good with words so I will make this quick. My cousin in USA sent me a gift (cellphone). I am in South Africa. I had a lot of trouble between fedex and custom clearing and releasing the package because of duties. I am aware for a gift I need not pay any duties or taxes. The whole situation turned upside down emails flying back and forth for like 3days as I am angry and didn’t want to pay the money. Then boom a staff of fedex by name JULIA DIKONKETJO MATIMOLANE (fedex South Africa Johannesburg) stepped in and what was so difficult to resolve for 3 days got resolved in less than 10minutes of a phone call with her. She is so professional, empathetic and very efficient too. She was able to make me see reason why it’s better to pay the charges rather than having the package returned back to custom and perhaps I get even charged more. Yes I did make the payment eventually, but I did it happily not feeling cheated. And she also facilitated and ensure I got my package the same day. Infact almost immediately after our conversation. I think staff like JULIA are asset to an organization and if a manager is reading this protect and keep her at all cost. Thank you.