Delivery company or what

I received a shipment from an overseas company, and thought that fedex would be the best shipping method WELL WAS I WRONG, the international part went perfect and the customs part as well, but when t came to getting the delivery locally well I MAY S WELL USED THE POST OFFICE the service was just as poor. I was made promises by an employee on Monday that it would be delivered between 17h00 and 17h30 so i arrange a person to be available to collect, when it got to 18h15 i called the after hrs number, to be told that my package was NOT even on the van but that they would deliver BEFORE 09h00 on Tuesday well we are passed that and it is not here. The tracking system was also updated yesterday to say I WAS NOT AVAILABLE, THIS IS *****, THE DRIVER NEVER LOADED THE PACKAGE, IT IS YOUR PROBLEM!!, the system makes me seem to not be available and I WAS. I SUGGEST YOU DEAL WITH THE STAFF MEMBER that ****, and teach others to under promise and over deliver. I AM NOT A HAPPY CUSTOMER