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Herman S

1 reviews | Active since Jul 2016

14 Nov 2017, 11:28

Delays with delivery

Unfortunately, a supplier I use in Australia decided to switch from DHL to TNT. Big mistake. Huge delays in delivery. What normally takes less than a week to be delivered with DHL is now still waiting to be cleared 10 days after shipping. Not much better than using SAPO.

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Replies (2)
Fedex Express
Fedex Express's reply15 Nov 2017, 17:42
Official

Dear Herman

Thank you for bringing this to our attention. The delay was due to Clearance from customs South Africa. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

Best regards,

HS
Herman S's update16 Nov 2017, 19:06
Reviewer Update
No, the delay was due to your *********** agents who couldn't do basic maths on an invoice or use Google to look up an item on an invoice to understand what it was. This has never been an issue with DHL or Fedex. Also, why does it take 2 days to get back to me to ask for clarity on an invoice? And even though I was promised that it would be delivered this morning, it still has not been delivered. Instead, it's bouncing from one depot to the next while you try to figure out which is the nearest one to my house. The incompetence just continues. Luckily the supplier has committed to never use TNT again and I will definitely not be purchasing from anyone that does.