OM
Olunje M
1 reviews | Active since Jul 2016
15 Oct 2016, 17:14
Delays
<p>I really fail to understand when Tnt fails to communicate with me .Customs turnover period is supposedly 72 hours yet I am still to see the day where I will actually recieve my parcel .72 hours after .Tnt job is to advocate on my behalf with customs after 72 hour period has passed after having submitted documentation .What is the legal reasoning as to why my parcel is still being held by customs.</p>
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Fedex Express's replyOfficial
17 Oct 2016, 09:31Dear Olunje
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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Best regards,
Fedex Express's reply17 Oct 2016, 09:31
Official
Dear Olunje
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
***
Best regards,
OM
Olunje M's updateReviewer Update
19 Oct 2016, 07:25I don't think you guys understand the fact that I don't hve another 72hours .Cannie who was handling the matter asked me to resend my documents and now Lebo yday also asked me to resend again like what the hell?I donnot have 72 hours to wait on a response for customs .Whats the use of you saying the matter has been escalated when the same procedure is followed?
OM
Olunje M's update19 Oct 2016, 07:25
Reviewer Update
I don't think you guys understand the fact that I don't hve another 72hours .Cannie who was handling the matter asked me to resend my documents and now Lebo yday also asked me to resend again like what the hell?I donnot have 72 hours to wait on a response for customs .Whats the use of you saying the matter has been escalated when the same procedure is followed?