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DVdB
Dion Van den Berg

1 reviews | Active since Sept 2018

26 Sept 2018, 15:27

Delays...

3 Days from China Cleared by SA Customs, now already 3 Days with TNT no delivery?

Duties has been paid, payment receipt confirmed, whats happening.

GE ********** 30CN

0
Replies (7)
DVdB
Dion Van den Berg's update27 Sept 2018, 10:39
Reviewer Update
4 Days now and it's still apparently at the airport, call center can't give any more info? Another SAPO?
DVdB
Dion Van den Berg's update28 Sept 2018, 10:13
Reviewer Update
5 Days, no delivery, no updates..
DVdB
Dion Van den Berg's update01 Oct 2018, 07:59
Reviewer Update
6 Days, how long will this go on? At OR Tambo now since 26th
DVdB
Dion Van den Berg's update02 Oct 2018, 11:55
Reviewer Update
7 Days, Update shows the parcel has mooved but callcentre can't give me any update/reason for the delay, waiting...
DVdB
Dion Van den Berg's update02 Oct 2018, 11:59
Reviewer Update
The fact that TNT hasn't responded says something about their customer care model, I'm not really expecting an answer from them, I just hope somebody else sees this and takes their business somewhere else, this is not my first run-in with them. TNT, if you reply with the normal "We apologize for the inconvenience..." don't even bother, I'm taking my business elsewhere.
Fedex Express
Fedex Express's reply05 Oct 2018, 09:05
Official

Dear Valued Customer

Thank you for taking my call. Please afford me the opportunity to investigate delays and revert back to you with delays in feedback.

Regards

Customer Service
***

Best regards,

DVdB
Dion Van den Berg's update11 Oct 2018, 08:50
Reviewer Update
Jus like to add to this again, I was called by a gentleman the 5th of October, he asked me some questions, said he will call me back in about an hour, it's now been 6 days, nothing... Well done TNT