Delayed order and Penalty fees

I am getting bad service from TNT , having to deal with Khosi Mpiti and Mariza Diedericks.

I always have to be the one who follow up with them. They asked me to send the proof of payment and my invoice which I did. Next email when they send there is declaration at the bottom of the email that says if the good are not cleared within 7 days I will pay R1500-00. I send email telling them that I have sent my document on time and I am not going to pay for their mistake.

They reply to the email that I have to pay R1500 for (Possible Penalty of R1 500 i.t.o. Sect 78(1)(a) for non-compliance (to finalise stop) )

I ask them to send me more information about this non compliance and they never did but just say thst I am arboring on un-mutilated dresses. I ask them how can my dress be mutilated because they are not samole dresses

The story changes that they are charging me for the under declaration by my supplier which I contact my supplier and she says that is not true only to find that Khosi did not even read and understand the explanation I gave in the email of the amount that I have paid for my order which is R4700 but they submited to custom R2025 which is for one order .

They are trying to change the story of this R1500 so that I can pay and I keep on telling them that the delay was not from my end.

Last email I have sent I have receive auto reply from Mariza Diedericks saying she is going to maternity leave. No one seems like is going to bother to reply to my last question