GM
Graham M
1 reviews | Active since May 2018
18 Sept 2019, 16:59
Delayed delivery and pathetic service
My clients had one special day in their schooling year and special thanks to Fedex their Matric dance is messed. Delivery was confirmed for Wednesday the 18th by email and confirmed by the first consultant I spoke to. However lo and behold my last call 5 minutes before end of day I am told about a partner who only delivers on special days. Totally unacceptable.
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Replies (3)
Fedex Express's replyOfficial
18 Sept 2019, 17:01Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards, Leigh
Regards, Leigh
Fedex Express's reply18 Sept 2019, 17:01
Official
Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards, Leigh
Regards, Leigh
GM
Graham M's updateReviewer Update
19 Sept 2019, 11:07Its not everyday that one easily regrets writing a bad review. All we can say is Leigh you rock. Our order was instantly sent out and at 8.30pm on the same day the delivery was done.
A special thanks to Leigh and the amazing team that went full out to help us make our clients days as special as they would have wished them. To the driver and Leigh the whole team at Portfolio Africa thanks you deeply for making our first delivery a success.
A special thanks to Leigh and the amazing team that went full out to help us make our clients days as special as they would have wished them. To the driver and Leigh the whole team at Portfolio Africa thanks you deeply for making our first delivery a success.
GM
Graham M's update19 Sept 2019, 11:07
Reviewer Update
Its not everyday that one easily regrets writing a bad review. All we can say is Leigh you rock. Our order was instantly sent out and at 8.30pm on the same day the delivery was done.
A special thanks to Leigh and the amazing team that went full out to help us make our clients days as special as they would have wished them. To the driver and Leigh the whole team at Portfolio Africa thanks you deeply for making our first delivery a success.
A special thanks to Leigh and the amazing team that went full out to help us make our clients days as special as they would have wished them. To the driver and Leigh the whole team at Portfolio Africa thanks you deeply for making our first delivery a success.
Fedex Express's replyOfficial
20 Sept 2019, 11:50Dear Graham thank you for the update. Things are bound to go wrong we believe it is what we do to fix them that counts Kind regards Leigh
Fedex Express's reply20 Sept 2019, 11:50
Official
Dear Graham thank you for the update. Things are bound to go wrong we believe it is what we do to fix them that counts Kind regards Leigh