Delayed deliveries. Bad customer service. They dont give a ****.

Item: Fedex Express
Rating: 1
Author: Ockert V

After many calls to support the same thing happens again. Parcel is delayed because driver cannot make all his deliveries in one day (Rustenburg outlaying area). I phone support, which never phone you back. Customer support tries to contact driver, but driver never answers phone. I tried to get hold of local depot where parcel is dispatched from, but numbers given by customer service does not exist.

Fedex, if you dont fix this recurring issue (yes this happens EVERY delivery), then you are committing ***** as you take payment for a service you are not intending to fulfill.

Helpful (0)

Replies (1)

Fedex Express's replyOfficial

07 Feb 2019, 10:19

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.

Regards,

Tamryn Collinge

Fedex Express's reply07 Feb 2019, 10:19

Official