Delayed...

So annoyed by TNT South Africa, but it is South African incompetency so what do you expect. My shipment was supposed to be delivered on the 24/08 from China to Cape Town and I am still waiting. Apparently my shipment was held randomly for inspection by customs. I had to fill in one document clearance instruction with my name and signature to release the consignment. Sent the document back the same day and got a reply that TNT will receive back a response up to 5 working days! Never mind me that paid $300 to get the shipment here as fast as possible now I need to wait. I made multiple calls and TNT can not give me an update because customs is not responding??? Pathetic.. But in the mean time while my parcel is "held for inspection" my consignment is scanned multiple times arriving at TNT location points, so why is it held at customs if my stuff is moving around?? Finally almost 3 days later I get the email that customs released my stuff and I will be sent the invoice, hah yeah no surprise there like always the customer have to call in to ask for the invoice otherwise you will never receive it, made the payment within the same hour all of a sudden I get a email back with 8 different people tagged in the email (strange). So I made the call to ask when my shipment will arrive since the tracking website is past the delivery date and does not show any date anymore, been told on the 27/08 it will move to cape town and be delivered on the 2/09. But no surprise again, no update on my shipment at all, still at OR thambo on 1/09. So we will see tomorrow if I receive it and if not what the excuse is. It is sad to see how the customer service is going down the drain in our country.