Damaged Shipment. Replacement valued with additional R130,000.00. No feedback, support, help.

In brief I have been sorely disappointed with Fedex South Africa, due to lack of feedback.

I ordered a replacement LCD for my laptop from China on the 22nd Feb 2022 (Tracking number ***). The LCD arrived 10 days later on the 4th March. Customs had valued the contents at R778.00 and I paid duty and fees on this.

When open the package, it was immediately apparent that the contents had been tampered with. The LCD was bent in half and it was cracked. I immediately contacted the seller and they assured me that the LCD was tested prior to shipping. I then contacted Fedex and opened a damaged shipment case (C-***3). This concluded with Fedex saying that they would handle the claim with the seller directly, I did not hear anything further.

The shipper then sent another LCD and only requested that I pay an additional 20USD for shipping, as I had asked that it be shipped with Fedex again. I then paid this to the seller via Paypal. The seller then sent me a tracking number with the new shipment (***).

The shipment was collected on the 9th March. I was then contacted on the 15th of March to say that Customs has selected the package for inspection. I then sent through my documentation for this, and informed Fedex that this package was a direct replacement of a previous damaged shipment. The Fedex clearing instruction I completed stated the suppliers invoice was 51.09USD.

On the 22nd March I received an invoice (dated the 18th of March), whereby the contents were valued at R132,678.00. Note that these contents had been declared as 51.09USD by the sellers invoice, and the previous shipment of the same LCD was valued at R778.00. I then responded to Fedex with the above information.

Since then I have repeatedly emailed Fedex for feedback, and I have also contacted the call center. I at this moment have no hopes of ever receiving my package, and have had to resort to sourcing a replacement LCD from another source at a premium.

Note that Fedex has been paid twice