1 reviews | Active since Sept 2018
Customs will hold your parcel and have no reason to do so!
This is the worst experience I have ever had with TNT!
I have two parcels stuck in customs! One has been there since May- see the previous two complaints about this parcel for more information!
I have been in contact with TNT every day- trying to get my parcels released. The case has now been escalated to management I doubt it will make a difference because management is in the emails and aware of the case!
There is absolutely no reason to delay my parcel!
Firstly- I have a registered business, importers code and VAT number. Secondly- All supporting documents were provided to TNT correctly. This includes- commercial invoice, packing list, proof of payment made out to the supplier. Thirdly- The values of the commercial invoice are correct. Everything else needed was provided such as freight statements.
Please provide me with a valid reason for actually holding my stuff back because there is none.
The tracking numbers are:
*** / ***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Kindly share TNT Tracking number. The issue will be raised with the relevant management team.
Assuring your of our best attention at all times.
Customer Service
***
Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused.Kindly share TNT Tracking number. The issue will be raised with the relevant management team.
Assuring your of our best attention at all times.
Customer Service
***
