Customs Senior Thabang Konayo Atrocious customer experience.

You have delayed my package in customs for so long, I have provided the documents requested and I don't understand why, your SA Branch and your employee Thabang Konayo who provides atrocious customer service and is a senior at that is a shock. this was a complain I posted on the 9th of June on your twitter page, no response, I escalated things myself I spoke to Sithembiso Nkosi, who was a bit reserved and considerate, I sent through the docs today, he re-directed comms to Thabang again and he went from being super responsive when he was pestering me with docs, while I told him there was stuff I did not understand but did not care to explain anything but escalate things via SARS customs, today I have submitted the docs they required and he is quiet. please release my shipment, it has been 2 weeks and my business is getting hit, so I won't be able to sell if winter passes by. after this I am switching to another company for my imports because of Thabang. i don't know how he got promoted when his customer experience is ZERO!!