MD
Mesut D
1 reviews | Active since Nov 2011
28 Sept 2022, 19:05
Customs clearance with FedEx
I have ordered stock from China. Customs at Cape Town airport have been holding my parcles due to FedEx not having the paperwork from their sending agents. I have chatted to about 10 different FedEx agents in the last week. None can solve the problem nor they have been helpful. Each time they ask for a different document which shipping cannot be done without. They are charging me for clearing fee but have no idea how to clear goods. I have used them often but this will be the last. I would not recommend them at all.
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
29 Sept 2022, 10:14Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
Fedex Express's reply29 Sept 2022, 10:14
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Best regards,
MD
Mesut D's updateReviewer Update
29 Sept 2022, 12:28I am waiting and yet to hear.
MD
Mesut D's update29 Sept 2022, 12:28
Reviewer Update
I am waiting and yet to hear.
Fedex Express's replyOfficial
29 Sept 2022, 12:49Dear Mesut.
I am trying to make contact with you on *** but the number goes straight to a busy tone, please provide alternative contact number that i can call you on.
Thank you.
Valdemiro Macome
I am trying to make contact with you on *** but the number goes straight to a busy tone, please provide alternative contact number that i can call you on.
Thank you.
Valdemiro Macome
Best regards,
Fedex Express's reply29 Sept 2022, 12:49
Official
Dear Mesut.
I am trying to make contact with you on *** but the number goes straight to a busy tone, please provide alternative contact number that i can call you on.
Thank you.
Valdemiro Macome
I am trying to make contact with you on *** but the number goes straight to a busy tone, please provide alternative contact number that i can call you on.
Thank you.
Valdemiro Macome
Best regards,
MD
Mesut D's updateReviewer Update
05 Oct 2022, 10:23Can you please get me someone in higher management to call me. I have had enough of koketso, please hire competent staff that can deal with clients and pressure. 3 weeks later I am still to get my goods due to level of incompetence.
MD
Mesut D's update05 Oct 2022, 10:23
Reviewer Update
Can you please get me someone in higher management to call me. I have had enough of koketso, please hire competent staff that can deal with clients and pressure. 3 weeks later I am still to get my goods due to level of incompetence.
Fedex Express's replyOfficial
04 Nov 2022, 13:58Good day Mesut.
Kindly note that the matter regarding your frustration has been internally escalated to our senior managers for investigation.
Please reach out to *** if you experience any issues on your next imports.
Regards
Leigh
Kindly note that the matter regarding your frustration has been internally escalated to our senior managers for investigation.
Please reach out to *** if you experience any issues on your next imports.
Regards
Leigh
Best regards,
Fedex Express's reply04 Nov 2022, 13:58
Official
Good day Mesut.
Kindly note that the matter regarding your frustration has been internally escalated to our senior managers for investigation.
Please reach out to *** if you experience any issues on your next imports.
Regards
Leigh
Kindly note that the matter regarding your frustration has been internally escalated to our senior managers for investigation.
Please reach out to *** if you experience any issues on your next imports.
Regards
Leigh
Best regards,
MD
Mesut D's updateReviewer Update
04 Nov 2022, 17:26Thank you Leigh
I think I mentioned, on my last email I sent that; custom duties calculation was also wrong but I paid it just to release the items. Though I tried to get the fedex customs clearance personnel to rectify the correct invoice they weren't capable of understanding the error.
When I asked at more senior level to check this matter no reply has still come.
Should you wish I can forward the email, if it is going to matter.
Regards
Mesut
I think I mentioned, on my last email I sent that; custom duties calculation was also wrong but I paid it just to release the items. Though I tried to get the fedex customs clearance personnel to rectify the correct invoice they weren't capable of understanding the error.
When I asked at more senior level to check this matter no reply has still come.
Should you wish I can forward the email, if it is going to matter.
Regards
Mesut
MD
Mesut D's update04 Nov 2022, 17:26
Reviewer Update
Thank you Leigh
I think I mentioned, on my last email I sent that; custom duties calculation was also wrong but I paid it just to release the items. Though I tried to get the fedex customs clearance personnel to rectify the correct invoice they weren't capable of understanding the error.
When I asked at more senior level to check this matter no reply has still come.
Should you wish I can forward the email, if it is going to matter.
Regards
Mesut
I think I mentioned, on my last email I sent that; custom duties calculation was also wrong but I paid it just to release the items. Though I tried to get the fedex customs clearance personnel to rectify the correct invoice they weren't capable of understanding the error.
When I asked at more senior level to check this matter no reply has still come.
Should you wish I can forward the email, if it is going to matter.
Regards
Mesut